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(800) 90-NuTel

Frequently Asked Questions

Do I have to sign a contract?
How is billing handled?
Will I have E911 with my voice package?
I have multiple phone numbers, is this a problem?
Is there an installation fee?
What about internet and voice security?
How do I add or change my service?
Do I keep my old phone number or do I have to get a new number like some other companies require?
What features do your voice packages have? Do you charge more for things like voice mail, caller I.D. , call waiting, etc like the phone company does?

Do I have to sign a contract?

No. Residential and small business customers are NOT required to sign a contract. At NuTel, we believe our prices, features and quality of service are the only incentive you need to stay with us. If you have any issues with our services, we want to be the first to hear of them.

How is billing handled?

Billing is done electronically. Payments are scheduled and can be sourced from your MasterCard, VISA, American Express or Discover card. If you prefer, we can also automatically deduct payments from your checking account. Our on-line portal gives you complete access to your billing and payment history, as well as the ability to print your invoice if you so desire. Payment recminders and receipts will be sent to the e-mail you gave us when you signed up.

Will I have E911 with my voice package?

Absolutely, E911 will be handled the same way your existing phone company does, through your local E911 service, the transition is transparant and without inturruption.

I have multiple phone numbers, is this a problem?

No, we can switch single line accounts and mutiple line accounts.

Is there an installation fee?

Nutel does not charge an installation fee for residential and small business services. Business service, such as T1 customers will be required to pay an installation fee.

What about internet and voice security?

Wireless networks offer far greater security than wireline networks.Our wireless backbone is fully encrypted with 256bit DES security protocols, offering the highest level of security commercially available. Wireline networks have far more exposure and access points. Anyone with a $5 telephone can monitor your calls from outside your home, or anywhere there is a service box along the side of the road.

How do I add or change my service?

All service orders (adds, moves, and changes) are done via your secure internet connection. In many cases changes can be done electronically and without the need for a service call. In addition your NuTel account history is available to view via the internet.

Do I keep my old phone number or do I have to get a new number like some other companies require?

Most numbers can be moved to NuTel. We will work with your old phone company to port (switch) your number into the NuTel network. The time required to port your number depends on your existing phone company's rules. A phone number usually can be switched within a few days.

What features do your voice packages have? Do you charge more for things like voice mail, caller I.D. , call waiting, etc like the phone company does?

NuTel offers a complete set of voice features at absolutely NO additional cost to you. Some phone comapanies charge up to $12.00 for each additional feature. NuTel voice packages have all of the latest voice features. A complete list of voice features can be found in the "Our Services" section of this web site.